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Why Workplace Humour is the Secret to Great Leadership

Mark Twain said that “Humour is the great thing, the saving thing after all. The time it cultivates up, all our hardnesses furnish, all our irritations, and indignations scoot away, and a pleasant intent takes their place.” He’s certainly not wrong. Funny Chairmen are Better Leaders However, a Gallup study reveals that beings laugh significantly […]

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How to Wow the C-Suite as an HR Professional 

If you’re an HR professional, you probably got into the business because you like helping people and are looking forward to spawn the world countries — or at least your corporation — a better place. You care about people’s needs, and you likely feel best when you’re making a difference in someone’s life. After all, […]

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6 Similarities Between Professional Athletes and Entrepreneurs

Professional athletes and financiers are very similar. From the ability to create objectives and find them through, to the understanding that there will be many obstacles along the way, they understand what it takes to be successful. As a former professional baseball player turned financier myself, I am often reminded of how the same characteristics […]

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Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

2020 didn’t cancel National Customer Service Week. The galas are adjusted for October 5-9, and it’s up to you to celebrate your team , no matter where they’re working. I blinked in March and now somehow we’re finalizing our plans for Q4. This time, we’ve been stripped of ritual. We were tossed into a situation […]