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6 Similarities Between Professional Athletes and Entrepreneurs

Professional athletes and financiers are very similar. From the ability to create objectives and find them through, to the understanding that there will be many obstacles along the way, they understand what it takes to be successful. As a former professional baseball player turned financier myself, I am often reminded of how the same characteristics […]

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Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020)

2020 didn’t cancel National Customer Service Week. The galas are adjusted for October 5-9, and it’s up to you to celebrate your team , no matter where they’re working. I blinked in March and now somehow we’re finalizing our plans for Q4. This time, we’ve been stripped of ritual. We were tossed into a situation […]